Today I went to our datacenter in downtown LA for the first time. Upon my arrival I was buzzed in by a guard who was a dead-ringer for a garden-gnome, but for the red hat. He had the air of a guy who used to be a first-sergeant in the Army - quick, efficient, chin-out. He was very short, stocky, and had a florid face and ginger-blonde thinning hair. I explained who I was, and he asked for my ticket number; information I did not have. Without hesitation he took my Id, looked up the ticket, and made up a visit badge for me. We asked to borrow a an equipment dolly, which he did without hesitation. He pointed out where the coffee room was, let us into the machine room, and opened the cage. We also asked if we could get some additional rack-rails put in, and he explained that technicians had to do all that stuff, but he'd go find one and relay the request. Which he did, within a few minutes, asking if there was anything else we needed help with.
What a difference!