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UPS sucks

On Aug 14th, you left info notice 923229950207. I called the next day, Aug. 15th, and requested the packages be delivered to an alternate address. Rather than do this, the package center elected to, for no particular reason, put the packes on 'will call'. I did not request this, did not want this - it's the opposite of what I requested. There's no reason for this - only one delivery attempt was made.

Today, Aug. 18th, four days after initial delivery attempt, I found out about this snarl. The package center in Van Nuys contacted me and told me they will not deliver again until Monday. I requested that they deliver to my home address on Saturday. They said they couldn't do it, and I should call customer service. I called customer service, and they said they cant' do it, and I had to talk to the package center in Van Nuys again!

I am furious. You made a mistake, and as a result, my packages are going to be late by a WEEK. I just want UPS to make good on the delivery, and deliver it to my house on Saturday. Fed Ex would do it, USPS would do it - it's only UPS that refuses to leave a package or deliver on Saturday. Further, your customer service people are passing the blame back and forth between each other, but no one is solving the problem.

This is why I hate dealing with UPS and always request some other shipper, and will continue to request some other shipper.

Whatever you have to do - please be sure my packages are delivered to my house at xxxx xxxxxx Ave, Encino, CA 91316 on Saturday, August 19th.

If you can not do that, you should be ashamed of yourselves for refusing to make good on customers with problems caused by your own mistakes. But if you do not deliver on Saturday, please DO deliver on Monday, August 21st to xxxx, xxxx xxxxxx Ave 4th Floor, Santa Monica, CA 90404.

I am very dissatisfied with your performance and your willingness to correct your mistakes.

Yours etc,
Sgt. David Krieger
(U.S. Army, ret.)


( 18 comments — Leave a comment )
Aug. 18th, 2006 07:20 pm (UTC)
Also, see if you can get the shipping charges refunded. If the shipper can get their money back, then maybe they will pass the savings (or at least part) back to you. I have the same feelings, but about FedEx. :) Good luck!
Aug. 18th, 2006 07:25 pm (UTC)
UPS at my house is horrible. UPS at my office is pretty good.
Aug. 18th, 2006 08:07 pm (UTC)
All of the private companies, in my experience, have terrible track records when dealing with private individuals and homes. Maybe they're just not set up to deal with the expectation that people may not be available 24 hours a day at a specific address. Maybe they just don't care about small accounts. I dunno. But I've had far less trouble with Canada Post and the USPS than with any of the private couriers.
Aug. 18th, 2006 08:09 pm (UTC)
I'll take USPS any day, over any private carrier, no doubt about it.
Aug. 18th, 2006 08:34 pm (UTC)
See, my personal hell of shipping actually involves the thoughtless mail delivery jerks of the USPS, so I'm not sure I can even agree with that :p That may have just been Greenville though.

Aug. 18th, 2006 08:34 pm (UTC)
Yeah, you had quite an ordeal with them - but i've never had a problem with 'em. Maybe they know you're Canadian?
Aug. 18th, 2006 08:10 pm (UTC)
Ah, the US Army, retired signature.
Now I *know* you're angry.
It's like your own personal label that says "guaranteed freshness." : )
Aug. 18th, 2006 08:12 pm (UTC)
I feel sort of guilty that I managed not a single "damn your eyes" in there, either.
Aug. 18th, 2006 08:34 pm (UTC)
I was looking for that!
Aug. 20th, 2006 10:51 am (UTC)
Yes, but you did get in a well-placed "you should be ashamed of yourselves."
Aug. 19th, 2006 02:21 am (UTC)
You're back?
Aug. 21st, 2006 07:37 pm (UTC)
Yes! You've haven't been following my new LJ updates? Ah well, it's too bad as I'm swearing off LJ posts as part of my NYears resolutions.

To make a long story short: everything here is going reasonably well but I'm planning on going back to grad school and I need to free up some loose hours in my day.

How are things with you?
Aug. 22nd, 2006 01:50 am (UTC)
Well you took me off your friends list after your last goodbye and I waited and waited and it seemed you were never coming back.
ah well, sie la vie
Aug. 22nd, 2006 02:35 pm (UTC)
You weren't posting much back when I took you off my friends list and lately you had been posting many quiz results, so I just dropped in manually from time to time to see what was new.

So yes, I've been back for about three months and I'll still be "here" just not posting. : (
Aug. 22nd, 2006 11:01 pm (UTC)
But you always have wonderful things to say and comment on.

There aren't that many Raconteurs of your caliber out there.
Aug. 23rd, 2006 02:36 pm (UTC)
Well thank you! ; )

Perhaps I'll open shop in some other venue in the future, but for right now, I'm swamped with other projects dah-ling. ; )
Aug. 18th, 2006 08:44 pm (UTC)
Sometimes I think the "U" in UPS is like the "u" in "dude" and should be spelled phonetically: OOPS.
Aug. 18th, 2006 09:54 pm (UTC)
That's EXACTLY what I call them! :)
( 18 comments — Leave a comment )


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