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Steve Jobs hate us

The iPhone, as a result of its contact with the Pacific, is irretrievably dead.

Apple will not repair, for any price, an iPhone that is dead as a result of contact with the water, and they hide little strips of paper inside it that will indicate if it has had contact with water. It is not under warranty for this. They do not offer insurance, but if they did - it wouldn't cover water damage. My only option, according to Apple, is to give them $600 for another, brand new phone without any contract. They did tell me that AT&T stores have refurbs, however.

This, like many other things Apple said, (including, "oh, you don't need insurance, it's under warranty!")was a lie. I waited in line at both stores to be told that under no circumstances could they do anything other than take $600 from me. AT&T's website says that it has refurbs, but when I try and buy them, as soon as I give my zip code it disappears from the website.

4/5 of the planet is covered in water. What's more, water is a necessity for human life, and it is therefore absolutely the case that every human on earth is going to interact with water every day, several times a day. We drink it, bathe in it, wash our homes and belongings with it.

I am vexed. Very, very vexed.

Comments

( 22 comments — Leave a comment )
pyr8queen
Mar. 31st, 2009 03:47 pm (UTC)
Whitelightning wants to know if it's possible for her to get an iphone - she belongs to AT&T as well.
pyr8queen
Mar. 31st, 2009 03:47 pm (UTC)
I mean, an iphone for you. through her.
arya
Mar. 31st, 2009 05:29 pm (UTC)
AppleCare covers water damage on iPods, I'm really surprised it doesn't on the iPhone :/
aghrivaine
Apr. 1st, 2009 02:47 am (UTC)
the man at the genius bar told me that Apple has never warrantied any product against water damage, ever. So.. you might want to check on that.
arya
Apr. 1st, 2009 02:51 am (UTC)
I dropped an iPod in a puddle and they replaced it.
aghrivaine
Apr. 1st, 2009 03:13 am (UTC)
Then that guy at the Genius bar LIED to me!
arya
Apr. 1st, 2009 03:25 am (UTC)
Well, it's not like you TELL them you immersed it in water. Just say you dropped it. They'll probably replace it without even looking to see if there's water damage; they did for me.
aghrivaine
Apr. 1st, 2009 03:38 am (UTC)
Nah, there's a little indicator in the headphone well that turns pink. And it had, I could see it without even using a flashlight.
arya
Apr. 1st, 2009 03:42 am (UTC)
Here's the thing-- you call in to AppleCare, tell them you dropped it. They'll enter the stuff in their system noting that you dropped it and to replace it, and I'm pretty sure they don't even look at the damn thing until well after they've issued you a replacement.
aghrivaine
Apr. 1st, 2009 05:10 pm (UTC)
They say that they don't cover it in case of accident, theft, or loss, either. And ultimately, that's dishonest anyway, which I have a problem with.

What I want is for Apple to have a reasonable return policy, and offer insurance for what that doesn't cover - I'd gladly pay for the insurance. But it's not even an option. Any other cell phone would have that as an option - ANY. So it's a very bad precedent Apple is setting, it tells other telcos that if they price their phones low for new customers, there's no amount of shitting on existing customers that is going to lose them business.

This is the way it will work with all cell phones in two years, just watch. And who gets fucked? The consumer, who's already paying an apalling cost of ownership on cell phones as it is, not to mention exorbitant fees for text messages, etc.
arya
Apr. 1st, 2009 05:13 pm (UTC)
It's not dishonest at all! You DID drop it. You just happened to drop it into the Pacific. That's still dropping.
aghrivaine
Apr. 1st, 2009 05:16 pm (UTC)
Err, it was in my pocket. I fell overboard.
arya
Apr. 1st, 2009 05:18 pm (UTC)
Well, you dropped it along with the rest of you. Gravity was still responsible.
aghrivaine
Apr. 1st, 2009 05:21 pm (UTC)
I'll tell you who was responsible - those sloppy sailors in Persephone! Therefore, I reason that Spring itself owes me a new iPhone.
arya
Apr. 1st, 2009 05:23 pm (UTC)
I'm still blaming gravity. I bet Newton would get you a new iPhone, what with him being responsible for gravity AND having the inside connections with apple.
aghrivaine
Apr. 1st, 2009 05:28 pm (UTC)
Good point. Though leave it to Leibniz to interfere - I'm pretty sure the skipper of Persephone was German!
arya
Apr. 1st, 2009 05:35 pm (UTC)
Leibniz's name is German for "love (of the) nose" which, while it makes little literal sense, in practice actually means "nosy little bitch." So, yeah, you definitely gotta look out for that guy.
blanchemains
Mar. 31st, 2009 09:40 pm (UTC)
There are three kids in Elizabeth's class who have iPhones. Which makes me think several things, pretty much simultaneously:

1. *I* don't even have an iPhone but the 11 year olds do.

2. WHAT are those parents thinking??

3. They can't be that expensive if the 11 year olds have them. Maybe you aren't shopping in the right place?

4. At least my child knows better than to ask me for one.

And, finally... 5. Even the 11 year olds know better than to dunk their iPhones in the Pacific!
aghrivaine
Apr. 1st, 2009 02:47 am (UTC)
They are inexpensive when you sign u p for a new contract. They are very expensive if you are an existing customer.
befers
Apr. 1st, 2009 01:10 am (UTC)
So when are you going to write one of your wonderful letters to Steve Jobs?
aghrivaine
Apr. 1st, 2009 02:46 am (UTC)
Oh it's coming!
manywaters
Apr. 1st, 2009 02:30 am (UTC)
It's a little late now, but ziploc baggies are awesome for prevention of future accidents. I use my iPod touch in the bathtub all the time with a ziploc baggie.
( 22 comments — Leave a comment )

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